Terms of Service

These terms govern your use of the website at luminoushostsolutions.com and of the LHS mobile app. They do not replace the written service agreement between Luminous Host Solutions LLC and a client, which governs the cleaning work itself. Where the two differ, the service agreement wins.

Who we are

Luminous Host Solutions LLC, a limited liability company organized in the Commonwealth of Kentucky. Contact: hello@luminoushostsolutions.com.

Using this website

You may read this website and contact us through it. Please do not attempt to interfere with it, extract data from it by automated means, or use it to send us anything unlawful.

Nothing on this website is an offer or a quotation. Descriptions of our services explain what we do; what we will do for you, at what price, is set out in a quotation and then in a service agreement.

Using the app

Access to the LHS mobile app is by invitation only. Accounts are created by LHS for its own staff and for property owners we work with. You may not share your sign-in details, and you must tell us promptly if you believe someone else has them.

Information in the app about properties, including access and entry details, is confidential. Use it only for the work it was given to you for.

We may suspend or end access to the app for anyone who is no longer working with us, or who misuses it.

Quotations and bookings

We quote after seeing a property. A quotation is valid for the period stated on it. Scheduling, cancellation, rescheduling and access arrangements are set out in your service agreement.

Our work

We will perform our services with reasonable care and skill, to the standard agreed in writing for your property. If something has been missed, tell us promptly and we will put it right.

We make no guarantee of any particular outcome beyond what the service agreement states, and nothing on this website should be read as one.

Things outside our control

We are not responsible for failures to perform caused by events beyond our reasonable control, including severe weather, loss of access to a property, utility failures, or illness affecting our team. Where that happens we will tell you as soon as we can and agree how to proceed.

Intellectual property

The content, design, logo and name of Luminous Host Solutions LLC belong to us. You may not copy or reuse them without our written permission, other than ordinary quotation with attribution.

Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential losses, including lost bookings, lost revenue, or lost profits. Our total liability in connection with the services is limited to the amount paid for the services giving rise to the claim.

Governing law

These terms are governed by the laws of the Commonwealth of Kentucky, and the courts of Kentucky have exclusive jurisdiction.

Changes

We may update these terms. The version published here is the current one, and the date at the top of the page says when it last changed.

Contact

Luminous Host Solutions LLC
hello@luminoushostsolutions.com