Privacy Policy

This policy explains how Luminous Host Solutions LLC ("LHS", "we", "us") handles personal information. It covers two separate things: the website at luminoushostsolutions.com, and the LHS mobile app used by our team and by property owners we work with.

Questions about anything here: hello@luminoushostsolutions.com.

Part one: this website

What we collect

The website collects nothing unless you choose to send it. If you fill in the quote form, we receive what you put in it: your name, email address, and optionally your phone number, the location of your property, the service you are asking about, the number of bedrooms and bathrooms, whether you want one-time or recurring service, a preferred start date, and anything you write in the details box.

What we do with it

We use it to answer you and, if you go ahead, to provide the service. We do not sell personal information, we do not rent it, and we do not use it for advertising.

Who else sees it

• Netlify hosts this website and receives form submissions on our behalf before passing them to us.
• Google Workspace provides our email, so anything you email us is stored there.
• Google Fonts serves the typefaces this site uses. Loading a page therefore sends your IP address to Google. No cookie is set by this and we receive nothing from it.

Nobody else. We do not use advertising networks or analytics trackers on this site.

Cookies

This website sets no cookies and uses no tracking pixels. There is nothing to consent to and so nothing asks you to.

How long we keep it

Enquiries are kept while they are live and for a reasonable period afterwards so we can pick up a conversation you return to. If you ask us to delete yours, we will.

Part two: the LHS mobile app

The app is not open to the public. Accounts exist only because we created them, for our own cleaning staff and for property owners who work with us. There is no self-service sign-up.

What the app holds

• Account information for the person using it: name, email address, phone number, preferred language, and their role.
• Property information supplied by the owner: address, access and entry details, notes about the property, and its cleaning requirements.
• Photographs of completed work, taken in the app by the cleaner, with the date and time of capture recorded on the image.
• Job records: which work was scheduled, when it was done, what was completed, and what was reported as needing attention.
• Booking dates read from a calendar the owner connects. We do not store guest names, guest email addresses, or guest phone numbers from those calendars, even where the calendar contains them.

Photographs

Photographs are taken to record the condition a property was left in, which is what answers a dispute months later. They are stored privately, are not public, and are not shared with anyone outside LHS and the owner of that property. They are kept for 90 days and then deleted.

Access and entry details

Door codes, lockbox codes and similar details are treated as sensitive. They are visible only to the property's owner, to LHS administrators, and to a cleaner assigned to work at that property. This is enforced by the database itself, not only by what each screen chooses to display.

What cleaners cannot see

Our cleaning staff cannot see owner pricing, billing, or rates. Property owners cannot see which individual cleaner is assigned to their property. Again, this is enforced at the data layer.

Who processes app data

• Supabase provides the database, sign-in, and photograph storage.
• Expo delivers push notifications to the app.

The app contains no advertising, no third-party analytics, and no tracking across other companies' apps or websites.

Location

The app does not track a user's location in the background. Property addresses are stored because the work happens at them.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to hello@luminoushostsolutions.com and we will respond.

Some records we are obliged to keep for tax and employment purposes, and those we keep for as long as the law requires, whatever else is deleted.

Children

Neither the website nor the app is directed at children, and we do not knowingly collect information from them.

Changes

If this policy changes we will update it here and change the date at the top of the page.

Contact

Luminous Host Solutions LLC
hello@luminoushostsolutions.com